Chandan.P

+91 8892506504

Email:-chandanp959@gmail.com

Objective

To obtain a challenging position with a growing company where I can utilize my skills and knowledge

TECHNICAL SUPPORT SKILLS

• Operating Systems: Windows XP, Win7, Windows 8, Windows 10.

• Application: Microsoft Office 2007,2010,2013 (Word, Excel, Power Point, Outlook)

• Hardware andNetworking:

• Assembling and troubleshooting of hardware devices.  

• Installation of all Microsoft Windows Series (Win7, Win8, Win10, Server 2008, 2012.).

• Microsoft Windows maintenance, dual booting, updating antivirus, updating windows.

• MS outlook configuration, backup, restore and troubleshooting.

• Disk Management, Partitions, Folder sharing, Access Permission

• Printer and scanners installation and troubleshooting.

• Modem configuration and Data Cards installations.

• Basic networking, Configuration of TCP/IP setting,

• Remote desktop and remote assistance.

• Cabling and LAN troubleshooting

• Installing and configuring windows server Active directory.

• DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name Service).

• Familiar with web technology HTML, CSS, Java.

• Installation of JDK, Netbeans, Visual Studio, SQL Server etc.

WORKING EXPERIENCE

• Working at guest Lecturer PU college

• National Eligibility test (NET) 2017 Passed

• 7 months of experience dxc.technology

responsibility

• Troubleshooting, assembling and dissembling of hardware devices.

• Installing Microsoft Operating system, updating and maintenance.

• Configure, backup and troubleshooting of outlook.

• Provide technical solutions and troubleshooting services on need basis.

• Basic LAN/WAN connectivity and internet troubleshooting.

• Supporting the following technologies:- Microsoft Office products- Outlook, word, excel, power point, Internet Explorer, Netbeans, visual studio, SQL server etc.

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients

Educational qualification

• MNA+ CLOUD from Jetking

• MCA from Jwaharlal Nehru National College Of Engineering,2016.

• Graduation BCAfrom Kuvempu University,2013.

• 12th fromShikaripur Kumadvathi science Pre university,2010.

• 10th from Shree Channamallikarjuna Vidyasamaste ® ,Shikaripur,2008.

Personal Details

Father’s name : Palakshappa M C

Date of Birth : 02/09/1992

Marital status : Single

Nationality : Indian

Language Know : English and Hindi

Hobbies : Watching Cricket & Listening Music,

Strengths : Quick adaptability, Dedication, Self-motivated.

Declaration

• I declare that the above facts given by me are true to the best of my knowledge and belief.

Date Chandan.P