Professional Summary
Skills
Work History
V
P
04, Kasim Nagar, Bhd Jama Mosque, Nr Laxmi Industrial Estate, New Link Road, Andheri West, Mumbai, MH
400053
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916 784 9357
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vp57740196@gmail.com
Highly ambitious Client Relations- B2B with background in pre and post sales, marketing and
advertising. Expertise in market analysis, forecasting and client needs assessments. total 7 years of
providing solutions to customers.
Self-motivated
Interpersonal and written communication
Conflict resolution
Staff development
Team leadership
Extremely organized
Customer service
Operations management
Negotiation skills
Client service
Senior Executive- Client Relations- B2B, 09/2016 to Current
Yatra Hotel Solutions Pvt. Ltd. Mumbai, Maharashtra
A key role of coordination with the hoteliers ensuring the fulfillment of each reservation.
This role is focused in handling all post sales queries via calls and emails and developing strong
business relationship with the hoteliers and Affiliates.
Handling Escalations for example Sold-outs, Rate issue, Contract issue,
Shutdown/Renovation,Check in deny etc and if required provide alternate hotel to the client,co-
ordinate with agents & hotels for the bookings.
Coordinating with the Hoteliers for confirmation/reconfirmation/cancellation/amendment/special
request/service issue etc for reservations booked through various channels.
Coordinating with hoteliers, internal department and travel agents, providing resolution to the
incoming calls.
Managing the inventory.
Senior Consultant, 03/2014 to 07/2016
Sutherland Global Services Mumbai, Maharashtra
Built long-term customer relationships and advised customers on purchases and promotions.
Demonstrated dedication to continuously improving sales abilities and product knowledge.
Communicated with vendors regarding back order availability, future inventory and special orders.
Receiving inbound calls and troubleshooting technical issues for the USA customers.
Chatting with the customers and agents and resolving the issues at real time.
Respond to the customers email with the resolution.
Responsible to overlook the fallout in the customers orders and ensure they get AT&N [ American
Telephone & Telegraph Company] services.
Customer Relationship Officer, 04/2012 to 07/2013
Hinduja Golabl Solutions Mumbai, Maharashtra
Answered product questions with up-to-date knowledge of sales and store promotions.
Responded to all customer inquiries thoroughly and professionally.
Learned, referenced and applied product knowledge information.
Managed wide variety of customer service and administrative tasks to resolve customer issues
quickly and efficiently.
Confirming new and existing cab bookings of the customers/guests [pickup and drop location]
Handling Escalations for instance. chauffeur deny, tariff issue, amendment, cancellation,chauffeur
behavior issue etc.
Coordinating with chauffeur and resolve their issue i.e insurance , RC book and leave and
agreement.
Looking after the guests belongings left in the cab [Lost and Stolen].
Ensuring customer satisfaction by identifying the guests concern & providing a suitable resolution
by being decisive & Showing empathy.
Outlet Responsible, 04/2009 to 02/2012
ALTIUS ENTERPRISES PVT LTD [CREPETERIA] Mumbai, Maharashtra
Organizing the stock and the equipment, order supplies and oversee building maintenance,
cleanliness and security and maintaining the inventory.
Coordinating the staff scheduling and rotas, and motivate and encourage staff to achieve targets.
Ensuring the standards of hygiene are maintained and that the restaurant complies with health and
safety regulations.
Reconciled cash drawer and corrected any errors.
Processed customer orders and accurately entered into order system.
Cashier Customer Service, 06/2007 to 03/2009
STAR FOODS PVT LTD [HOG-DOF AND HOT & JUICY] Mumbai, Maharashtra
Monitored scheduled shipment dates to ensure timely delivery, expediting as necessary and
Education
Additional Information
Certifications
Hobby:
communicating variances to customers.
Completed all point of sale opening and closing procedures, including counting the contents of the
cash register.
Make Sure the payment by cash, check, credit cards, vouchers, or automatic debits and issue
receipts, refunds, credits, or change due to customers.
Weigh items sold by weight in order to determine prices and keep periodic balance sheets of
amounts and numbers of transactions.
To ensure an accurate accounting of all transactions, collections and disbursements while
demonstrating commitment to guest satisfaction and resolve customer complaints.
Bachelor Of Commerce: Commerce, 2012
Mumbai University - Smt Kamaladevi Gauridatta Mittal College
DOB - 27th Sep 1986.
Knowledge of reservation systems (GDS), IATA rules and basic faring.
Proficient with MS Office suite.
· Received certification for the performance of the month by adhering to the stringent quality,
· Achieving targets with high percentage on resolution.
Classic and Soft Songs help me recharge and bring me joy. Hence, in that case, my hobby would be
listening to music.
Yet, it consumes all my free time. I enjoy reading and have always been a voracious reader. I prefer
reading fiction and non-fiction.