Pallavi HD
Phone: +91 8660686948, E-Mail: pallavihdsharma305@gmail.com
LinkedIn: https://www.linkedin.com/in/pallavi-sharma-8a4789a
Tech enthusiast in servicenow administrator and Developer with over 3.10 years of Work Experience as
System Engineer at Tata Consultancy Ltd.,
Experience Summary:
Three years ten months of work experience in Tata Consultancy Services. (servicenow
administration/developer, second and third level production support in servicenow, ITIL process
management, Application performance analysis, catalog item)
Hands on experience in Analyzing and solving problems in the field of servicenow applications and
modules
Experience of implementing inbound and outbound API integrations with ServiceNow
Strong understanding of core ITSM applications (Service Catalog, Release, Asset, Change, Problem
and Incident)
Excellent understanding of the ways in which ServiceNow can be configured and scripting within the
tool.
Experience in IT Service Management and IT operations Management Implementation of ServiceNow
Have nine months over experience in ServiceNow platform.
Strong communication skills both written and verbal
Ability to translate business requirements into technical formats.
Knowledge on how to assess the performance of a ServiceNow environment and to diagnose
performance problems and best practices for improving performance.
Hands on experience on the ServiceNow platform particularly in the areas: Tables, Forms, Workflows,
Reports, Business Rules, Catalog Item, Notifications, Manual Messages, UI scripts, Import sets, Events,
Schedules Jobs, MID Servers.
Knowledge of web based and scripting languages (JavaScript, HTML, XML, Web Services (REST))
Education:
Bachelor of Engineering, Computer science and Engineering
Siddaganga Institude of Technology, Tumkur
(Affiliated to Visvesvaraya Technological University, Belgaum)
CGPA: 7.0/10
Technical Skills:
Domain
Insurance, Telecom, Busniess Financing Security Investments (BFSI)
Languages
JavaScript, REST API, Unix basics, SQL, C#.
Web Services
Postman API, REST
Database
Oracle SQL Developer, MySQL, SQL Server 2008
Tools
SAAS Agent Online, Antillia, Fiddler, CRM, Siebel CRM and renumber
tools, CRM, Eclipse IDE., Visual Studio Code, HPSM
Operating System
Windows 7, 8 and 10, Linux
Editors
Eclipse, Notepad++
Sep 2011 June 2015
Career-Related Experience:
Assistant System Engineer
Tata Consultancy services
Project 1: Financial Risk Management (FRP) worked with client SWISS RE
I involved in Learning and using ETL processes for designing and preparing the codes that meet the
program specifications as well as the Client requirement.
Worked on Oracle SQL server and Informatica mapping.
Database maintenance of RM data and report generation using Business Object.
Involved in implementation or creating new modules based on the client requirements. of modules
based on business requirement document, impact analysis, unit testing and documentation, Used
ServiceNow for Reporting
Associate System Engineer
Tata Consultancy services
Project 2: British Telecom Application worked with client BT (British Telecom)
Checking the server logs to perform server health monitor with respect to load management.
Automation of application monitoring with automation scripts and various monitoring tools
Correction of the user data by posting xml with proper user data
Production Database Management and configuring Batch Jobs and involved in anticipating, reporting,
solving issues.
Handling Change management for Application Support using HPSM tools and Involved in
implementation of modules based on business requirement document, impact analysis and
documentation.
Attending client calls for various P1 and P2 calls co- ordinating with different teams for resolving
issues
Interacting with USER who are facing issue and resolving issues by directly sharing screen and
understanding which part of journey, they are facing an issue
Used ServiceNow for ITIL management
System Engineer
Tata Consultancy services
Project 3: ITSSM - SEI working in client (Fidelity Investments) place
Providing second and third level support to the Production Support team in ServiceNow operations
production support.
Involved in server patching activities using myserver and EI patching tools.
maintains the data flow between ServiceNow and other existing applications.
Develop, maintain and enhance applications in ServiceNow.
Providing support responsivities to end-users of the software
User and Group Management
Manages the Data ware house application to make sure the records are processing in ServiceNow.
Analyzed extensively to resolve internal tickets via ITIL process.
Developing Service Catalog Solutions based on user Enhancement Requests.
Provides solution to the users with respect RESP API implementations within the organization.
Jan 2016 Dec 2016
Sep 2018 till date
220120182
Jan 2017 July 2018
Certifications:
Best Performer certificate recognized by client.
Windows Android application certificate by Microsoft in 2015.
Awards and Achievements:
Employee of the month award at Tata Consultancy services.
Received E-card appreciations from clients thrice for solving show stop issues quickly.
"On The Spot" Award recognized by TCS GEMS
Star team and Best team awards
Extracurricular Activities:
Have Hosted Corporate events like Toastmasters.
Performed on stage activities like skits, dance and participate in Marathon.
Personal Details:
Date of birth 05/01/1994
Sex
Female
Languages
English, Kannada, Hindi
PAN
CWNPP6655B
Passport
M9190038
Address
#327, 5
th
cross, Ravikirloskar, chikkabidarakallu Tumkur Road, Bengaluru-560073